Privacy Policy

Servizo – Policies for Using Our Platform

Welcome to Servizo. By using our platform, you agree to abide by the following policies, which govern your rights and responsibilities as a customer or service provider (chef). These policies ensure the safety, fairness, and efficiency of our community.

 

 

1. General Guidelines (For All Users)

1.1. Eligibility

  • You must provide accurate and truthful information when creating an account.

  • Servizo reserves the right to verify your identity at any time.

1.2. Account Responsibility

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree not to share your account with others or impersonate another person.

1.3. Prohibited Activities

Users are prohibited from:

  • Using Servizo for unlawful, misleading, or fraudulent purposes.

  • Interfering with the security, performance, or accessibility of the platform.

  • Posting offensive, discriminatory, or defamatory content.

  • Circumventing Servizo’s booking and payment system (e.g., offering or accepting cash payments).

 

 

2. Customer Policies

2.1. Booking a Service

  • All bookings must be made through the Servizo app or website.

  • You may choose a chef based on availability, pricing, and reviews.

  • You agree to provide accurate service location details and any special instructions.

2.2. Cancellations and Rescheduling

  • Cancellations made more than 24 hours before the appointment are eligible for a full refund.

  • Cancellations within 24 hours may be subject to a cancellation fee.

  • Rescheduling must be requested at least 12 hours in advance.

2.3. Conduct and Safety

  • You are expected to treat chefs with respect and ensure a safe working environment.

  • Aggressive behavior, harassment, or discriminatory actions will result in a permanent ban.

2.4. Payments and Reviews

  • Payments must be made through Servizo’s secure platform.

  • You are encouraged to leave honest feedback after each service.

 

 

3. Service Provider (Chef) Policies

3.1. Registration and Verification

  • Chefs must complete the onboarding process, including identity verification and skill checks.

  • You must keep your availability, profile, and pricing up-to-date.

3.2. Service Standards

  • You agree to arrive on time and deliver services professionally.

  • Hygiene, food safety, and quality must be maintained at all times.

3.3. Cancellations

  • Avoid canceling accepted bookings. Cancellations must be made at least 24 hours in advance of the scheduled appointment.

  • Excessive or last-minute cancellations may lead to warnings, temporary suspension, or permanent deactivation from the Servizo platform.

  • In the case of an emergency, you must notify both Servizo and the customer immediately, and no later than 24 hours after the scheduled booking time, providing a valid reason and any supporting information. Emergency cancellations are reviewed on a case-by-case basis.

3.4. Earnings and Payouts

  • Chefs are self-employed and responsible for their own taxes.

  • Payouts will be processed through Servizo’s platform weekly or as agreed.

  • Servizo will deduct its platform commission before disbursing earnings.

3.5. Conduct and Professionalism

  • Respect customer privacy and property.

  • Use polite and respectful communication at all times.

  • Any form of misconduct or complaints may result in removal from the platform.

 

 

4. Platform Fees

  • Servizo charges a service fee from the service provider for each completed booking.

  • All applicable fees will be transparently displayed before confirmation.

  • These fees help cover platform maintenance, support, and insurance

 

 

5. Privacy and Data Protection

  • All user data is handled per our [Privacy Policy].

  • Users must not misuse or store each other’s personal information beyond what is necessary for the booking.

 

 

6. Dispute Resolution

  • In the case of dissatisfaction or disputes, users must contact Servizo support within 48 hours of service completion.

  • Servizo will mediate and, if needed, issue partial or full refunds based on investigation.

  • Repeated or baseless disputes may lead to account penalties.

 

 

7. Account Suspension and Termination

Servizo may suspend or terminate accounts that:

  • Violate these policies.

  • Have repeated negative feedback.

  • Are found engaging in fraudulent, abusive, or unlawful behavior.

 

 

8. Updates to Policies

  • Servizo reserves the right to update these policies at any time.

  • Users will be notified of major changes via email or in-app notification.

 

 

9. Contact Us

For questions or concerns about these policies, please reach out to our support team at:
 📧 support@servizo.co.uk